Privacy Policy

1. Introduction

CloudBerryDesk ("we," "our," or "us") prioritizes your privacy. This document outlines our practices regarding the collection, use, and protection of your information when you access our site cloudberrydesk.site or leverage our yacht charter offerings.

Your utilization of our services implies your agreement to the stipulations illustrated in this document. We adhere to privacy regulations, inclusive of the Personal Information Protection and Electronic Documents Act (PIPEDA) and associated Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

The personal details we gather are provided by you willingly through various means such as:

• Securing yacht charter services
• Reaching out to our website or telephone contacts
• Registering for our newsletter
• Completing online forms
• Engaging in our surveys or marketing campaigns

Such information includes but is not limited to:

• Identification and contact data (email, telephone, address)
• Financial details (safely processed via external providers)
• Yacht charter specifications and needs
• Alternate contact details
• Food preferences or health-related information (if disclosed)

2.2 Automatically Collected Information

We automatically amass specific data relative to your device and interaction with our site:

• Geolocation and IP specifics
• Browser categorization and edition
• Site navigation and duration of visit
• Sources of site referral
• Device particulars (model, screen dimensions, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar technologies advance your web interaction by allowing us to:

• Memorize user preferences
• Evaluate site performance and usage
• Present tailored content
• Enhance our suite of services

Your cookie settings can be personalized through your browser or our cookie consent mechanism.

3. How We Use Your Information

The data we amass serves various functions including:

• Service Provision: To ensure the delivery of yacht rental services, process reservations, and maintain communication regarding your bookings
• Customer Service: To respond to your questions and extend support
• Transaction Handling: To facilitate payments and administer financial records
• Safety Measures: To secure our operations and shield against deceitful activities
• Promotion: To send promotional content and announcements, subject to your consent
• Website Enhancement: To analyze user interactions and refine our website's usability
• Regulatory Adherence: To comply with governing regulations and standards

4. Information Sharing and Disclosure

Your personal details are neither sold, exchanged, nor leased to external parties. Possible scenarios for information sharing include:

4.1 Service Partners

We might divulge information with reputable external providers who support us in essential operations such as payment processing, web hosting, email campaigns, analytics, customer service, among others.

4.2 Legal Obligations

Your information could be relinquished if mandated by legal authority or to comply with judicial proceedings, urgent situations, or inquiries into possible illicit conduct.

4.3 Corporate Restructuring

During any business restructuring such as mergers or acquisitions, or asset sales, your data might be transferred as a part of the business assets.

5. Data Security

We exercise suitable safeguards to protect your personal details against undue access, alterations, or destruction. These precautions encompass encryption, secure servers, access management, routine evaluations, and staff education.

Nonetheless, no electronic storage or data transmission method is entirely fail-proof. Therefore, while we strive for securing your information, complete security cannot be assured.

6. Data Retention

We retain your personal data only for the timespan necessary for the intended purposes or as required by law:

• For reservations: 7 years for tax and legal reasons
• For marketing communications: until you opt-out or request deletion
• For website analytics: 26 months
• Regarding customer service: 3 years following your last interaction

7. Your Rights and Choices

You are entitled to various rights including but not limited to data access, amendment, erasure (as per legal confines), portability, the choice to opt-out of marketing, and decision-making regarding cookies. To exercise these rights, you are welcome to contact us using the information provided below.

8. Third-Party Services

8.1 Google Analytics

The usage of our website is analyzed through Google Analytics, and you may choose to opt-out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interactions

Our site may offer links to social platforms, each with their privacy provisions.

8.3 Financial Transactions

Financial transactions are facilitated by PCI DSS-validated external transaction processors.

9. International Data Transfers

We may transfer and process your details in jurisdictions other than Belgium, employing suitable protections in line with prevailing privacy laws.

10. Protection of Minors

Our offerings are not structured for individuals below the age of 13, and we do not intentionally gather their data. If a minor has provided information to us, it is imperative you inform us promptly.

11. Modifying the Privacy Policy

From time to time, we may amend this Privacy Policy to mirror changes in our practices or legal requirements. We will inform you of updates by publishing the revised policy, notifying our registered clientele through email, or by showcasing a notice on our platform. Continuation of service use after the revision date will be deemed an acceptance of our updated policies.

12. Contact Details

For inquiries concerning this Privacy Policy or our treatment of your data, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policy. Consent preferences regarding cookies or tracking technologies can be modified at any time through our cookie settings.